Return Policy

**Return Policy**

At **Seahorse (Five Market)**, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a **free and hassle-free return** process.

**Return Conditions:**
- Items must be returned within **30 days** of receipt.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order number or receipt) is required.

**Free Return Process:**
1. Contact our customer service team at **seahorse@fivemarket.net** or call **+86 13834693387** to initiate a return.
2. We will provide a **prepaid return shipping label** at no cost to you.
3. Pack the item securely, attach the label, and drop it off at any designated carrier location.
4. Once your return is received and inspected, we will process your **full refund** within 5–7 business days.

**Refund Details:**
- Refunds will be issued to your original payment method.
- Shipping charges are non-refundable, except in cases of defective or incorrect items.
- Please allow up to 10 business days for the refund to appear on your statement.

**Contact Us:**
For any questions or assistance, feel free to reach out:

- **Company Address:** No. 2588, Jinan Road, Laoshan District, Qingdao, Shandong Province
- **Email:** seahorse@fivemarket.net
- **Phone:** +86 13834693387

We are here to help make your return experience as smooth and convenient as possible.